Return Window

At Hoverboard, we want you to love every purchase. If for any reason you’re not completely satisfied, you can initiate a return within 15 days from the date of delivery.
During special promotions or festive seasons, we may offer extended return periods.

Eligibility Criteria

To be eligible for a return, the following conditions must be met:

• Items must be unused, unwashed, and undamaged.

• Products must have all original tags and packaging intact.

• Only products purchased directly from our official website or store are eligible for return.

• Non-returnable items include:

  • Customized or personalized clothing

  • Innerwear or intimate apparel

  • Accessories and clearance sale items

Return Process

Returning an item is simple:

1. Contact our support team at to request a return.

2. We’ll provide you with a return authorization and shipping label (if applicable).

3. Pack the item securely, including your order number and return form.

4. Ship it to the following address:
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Refund or Exchange Options

Once we receive and inspect your return, you may choose from:

• Full Refund – credited to your original payment method

• Store Credit – to use for future purchases

• Exchange – for a different size or product

Refunds are typically processed within 5–7 business days after approval.

Shipping Costs

• For standard returns, return shipping costs are the responsibility of the customer.

  In the rare event that you receive a damaged or defective product, we will fully cover the return shipping costs or provide a free replacement at no additional charge.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at with your order number and clear photos of the issue.
We’ll ensure a quick replacement or full refund without any extra charge.

Contact Information

For any questions or assistance, reach us at: