Return Window
At Hoverboard, we want you to love every purchase. If for any reason you’re not completely satisfied, you can initiate a return within 15 days from the date of delivery.
During special promotions or festive seasons, we may offer extended return periods.
Eligibility Criteria
To be eligible for a return, the following conditions must be met:
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Items must be unused, unwashed, and undamaged.
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Products must have all original tags and packaging intact.
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Only products purchased directly from our official website or store are eligible for return.
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Non-returnable items include:
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Customized or personalized clothing
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Innerwear or intimate apparel
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Accessories and clearance sale items
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Return Process
Returning an item is simple:
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Contact our support team at 📧 support@onepixelsoft.com or 📞 7737451230 to request a return.
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We’ll provide you with a return authorization and shipping label (if applicable).
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Pack the item securely, including your order number and return form.
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Ship it to the following address:
hoverboard
Refund or Exchange Options
Once we receive and inspect your return, you may choose from:
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Full Refund – credited to your original payment method
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Store Credit – to use for future purchases
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Exchange – for a different size or product
Refunds are typically processed within 5–7 business days after approval.
Shipping Costs
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For standard returns, return shipping costs are the responsibility of the customer.
In the rare event that you receive a damaged or defective product, we will fully cover the return shipping costs or provide a free replacement at no additional charge.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at support@onepixelsoft.comwith your order number and clear photos of the issue.
We’ll ensure a quick replacement or full refund without any extra charge.
Contact Information
For any questions or assistance, reach us at:
📞 7737451230
📧 support@onepixelsoft.com
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